Ergohuman Office Chairs Reviews: Testimonials and Feedback
Buy with confidence: Comfortable Chairs – Quality Components – Dedicated Service – 18 years experience supplying Ergohuman Chairs
Received, assembled and my back is very very happy. Thank you so much. My brother tried it last night who has been prescribed valiums for pain relief for his shoulder and back.
He said he felt his back click into place after half hour on the chair!!!!
Now thats a chair!!!
All the best.
Sarah
Always such a great company to deal with…
Always such a great company to deal with. The team are friendly and helpful, and always quick to respond.
I’ve just recently ordered a replacement arm for my Ergohuman Plus chair, that I’ve had since 2017. The team helped make sure I was ordering exactly the right item as there’s been a few updates over the years, and it arrived within just a few days of my order being placed. Instructions to fit it were simple and easy to follow.
Highly recommend their ergonomic chairs, especially to anyone who has lower back pain like myself.
David
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Could not have been more helpful
I ordered replacement parts for the Ergohuman chair I’ve been sitting in daily for ten years.
The first thing they did was ask for a photo, just to make sure I had chosen the correct parts for my chair.
Then there was a delay. The courier (DPD) told me “due to an unexpected issue in your area”. But the guys at Ergohuman had already contacted DPD, found that the package had missed the connection, and then contacted me to let me know. That wasn’t all! DPD then told me there was another delay. The guys at Ergohuman had again already contacted DPD to see if they delayed delivery had taken place; this time DPD forgot to load the package onto the delivery van. Again Ergohuman contacted me to let me know… and to apologise even though it wasn’t their fault.
Within an hour of delivery I had another email for Ergohuman, just to double check, and to again send me the link to their help video.
DPD don’t come out of this well. But most couriers are a bit hit-or-miss where I am, out of town.
The chairs are great. The Ergohuman service is outstanding. Thanks guys 🙂
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This company is amazing
This company is amazing! Ordered replacement arms for my chair, they ensured I’d ordered the right set, emailed me with updates and support to install them and were really friendly. A brilliant service.
Eddie E
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Great customer service
Great customer service, from pre-order to post purchase. I wasn’t sure about which model to choose and they helped me by sending me useful information and pictures.
I had specific delivery requirements due to home move and they made arrangements to fulfil my needs, keeping me informed throughout. They even followed up after I received the chair to ensure everything went well. Impressed, there are not many companies that do this nowadays. The chair itself is comfortable and good looking, so far very happy with it.
Andrea B
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Outstanding communication and service
Communication was outstanding. I was informed of a long lead time on the item I chose and offered alternatives with shorter lead times. Without any prompting, I was also sent a separate instruction manual for my product because the instructions that came with it were quite small. Some of the best overall customer experience I’ve ever had. Great job!
Stuart L
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I phoned to replace the gas-strut on my chair.…
I phoned to replace the gas-strut on my chair. The service was excellent and they asked for a couple of pictures of my chair to ensure the correct part was sent out. The part arrived the following day along with an email containing a link to a short ‘how to video showing how to remove the old strut.
Definitely a use again site, we’ll done to them and their very friendly staff.
Bob H
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First class customer service
Not only do we have excellent office chairs that have lasted well for years, but customer service is first class too.
Matt
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Fantastic customer service
Fantastic customer service. Very attentive during dispatch and delivery, and offered detailed advice around chair and workspace setup.
Oliver
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Replacement armpads for and old (but good) chair
I needed some new armpads for a chair that was about 10 years old so didn’t hold out much hope that I’d be able to replace them. Iain and the team were great, new armpads were found and dispatched. They’re now fitted and I expect the chair will have another 10 years of life in it.
Martin
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These guys went the extra mile!
My old desk chair (bought in 2010 to WFH!!) needed new castors, but was otherwise in good shape and very comfortable. Fortunately the brand is still out there, looking much the same – and offering spares. I identified the castors and sent the order, but was asked for a photo of the chair to be sure I got the right ones. This done, the castors arrived within 24 hours plus a follow-up email to check I’d got them. They had, and were simple to change. Result: a chair to last another decade. Very impressed.
MD-J
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15 years and counting
I have had a chair from here for over 15 years. There are a couple of times I have had to order replacement parts most recently an issue with the casters. Apart from a few issues with PayPal the order went through without issue.
John
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Great experience
I bought my chair from Ergohuman.net about 3 years ago, and I needed to replace the armpads due to regular wear & tear. Customer support was very helpful in picking the correct model, checking with me before and after delivery to ensure everything was OK.
DC
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Very friendly and attentive company
Very friendly and attentive company. They went out of the way to make sure I was ordering the right product and then kept me well informed on delivery arrangements.
Rover M
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chair repair
quick delivery of part
very helpful
excellent back up
Peter G
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Excellent service and very good…
Excellent service and very good customer service too. The replacement casters were confirmed as the correct type and the delivery details were accurate and prompt. Tips on replacing them were also communicated. Can’t fault that! The original ones also lasted a decade so we opted to replace with branded wheels. The chairs remain th most comfortable I’ve ever used.
Lisa T
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New Gas-lift for a pre-2010 Ergonhuman chair
I ordered a new gas-lift for my old Ergohuman chair from the Ergohuman website to replace a leaking one. Shortly after ordering, I received an email asking for a photo of the chair to confirm I’d selected the correct part. I sent the photo, and they quickly confirmed my order along with shipping and delivery details. On the day the item shipped, I received another email with the expected delivery date (the following day) plus fitting instructions.
The gas-lift arrived right on schedule, and I set about replacing the old one. The installation went smoothly, but I couldn’t get the chair to rise afterward. I emailed Ergohuman for advice, and they responded promptly with several things to try. After a few helpful messages back and forth, we finally got the chair working perfectly again—rising and lowering as normal.
Huge thanks to everyone at Ergohuman, especially Iain Bailey, for the excellent support.
Steve
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Excellent help and service
Excellent help and service in replacing wheels / castors for an ergohuman chair.
Brilliant communication and care in ensuring the correct objects were sent.
Alan R
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Excellent and efficient service
Iain and Caroline were very helpful and efficient. They confirmed everything beforehand to make sure I received the right product, kept me updated throughout the postage process, and provided excellent service overall!
Anastasia U
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Excellent company
Excellent company, fast delivery and perfect customer service, will definitely use their services again! A+++
Didier R
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Excellent service and care
Excellent service. Great customer service and care. They ensured we had ordered the correct items for our chair and were very helpful.
Jennifer
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great customer service
great customer service, guided me through to ensure they supplied the correct parts, and then checked in after delivery to check I was happy.
Graham S
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10/10 service
Communicative and made sure we received the correct products.
Terrance D
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Get your forever chairs from this team…
Get your forever chairs from this team. Totally comfortable. Highly configurable. Mine developed a wobble after 9 years and it’s now rock solid again. If you like the idea of a completely serviceable office chair, a wide range of spares with exemplary service including video walkthroughs and customer support with a direct line to the engineering team then this is the product for you.
Seat pops up like a car bonnet for unhindered access to lift and adjustment mechanisms. If you can service a bicycle, you can service this thing. Bought it in 2016 and it’s indistinguishable from brand new. No visible wear on armrests and seat fabric. Absolute gold standard for engineering and service.
Dan D
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Brilliant experience
Brilliant experience with ergohuman.net, I needed some new castors for my Mirus chair but didn’t know which ones would fit my chair. I rang ergohuman.net and they said they would send me an email so that I could send them a photo of my chair, I did this and received an email back promptly with a link to the correct castors for my chair. I immediately ordered them, I was told they were out of stock, but should be back in stock within 10 days and they would keep me informed, which they did. I received them yesterday and fitted them easily using the instructions I had been sent via email. Only took 5 minutes to fit them and my chair is back in full working order now. The whole process from ordering the new castors to delivery was very easy and flawless. I fully recommend ergohuman.net.
Paul W
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Great customer service
Great customer service! I wasn’t sure exactly which casters I needed for my chair. Ergohuman asked for pictures and identified the chair. Unfortunately the product I needed was out of stock but they proactively contacted me when it was available and held a set. Delivery has been seemless and they even mailed to confirm receipt. Better than 5*!
Richard W
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Exceptional customer service
Exceptional customer service – what a great company to deal with!
Roger D
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I have a very old chair that needed the…
I have a very old chair that needed the armrest cushions replaced. Ergohuman managed to find and send me the last available replacements in Europe to ensure years more comfort using my original Ergohuman leather office chair!
I can only assume that someone found them in a dark forgotten corner of their warehouse!
Fantastic customer service!
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Amazing service
Amazing service
I was worried about ordering the wrong wheels for my chair Caroline messaged me after I placed my order for pictures of my chair to make sure the correct wheels were sent.
Iain then confirmed delivery and followed up to make sure they were delivered successfully.
Would highly recommend and will use them again in the future.
Dannimarie R
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Very friendly
I got a call to make sure I ordered the right part so that I didn’t end up wasting my time. I also informed them that I was having issues removing the old gas cylinder from the chair and they were kind enough to give me tips and send me videos on how I should go about removing it from my chair.
After receiving my order they checked to make sure that I got it and that it worked as intended.
Thanks to these guys my 11 year old chair lives on.
Jason D
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Just wanted to let you know that chair arrived safely & our Engineering Manager, Andy, very kindly put it together before I got in this morning !
Very comfortable from the outset, needed very little adjustment. So absolutely delighted thank you. Also Andy was very very impressed with the build quality, hydraulics, etc, etc (all a little technical for me !). He was like a little boy at Xmas ! 🙂 “A serious bit of kit” were his words ! So all in all a great product & great service from yourself / your company.
Many thanks Highly recommended & I’m sure further business will come your way from here.
Kind regards
Colin
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The chair is very well made, very comfortable (I use it for about 16 hours a day, every day). I waited 12 weeks to write this review to see how it worked out. I am so happy I have recommend the chair to family and friends, 2 of them have bought one, both are very happy. A BIG Thanks to ergohuman for making awesome chairs!
Antony
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Thanks again for all your help. Everything went very smoothly!
The green chair matches my sofa perfectly. Just a few more days to get my new desk built…
Thank you for having been able to arrange the headrest delivery straight away.
Kind regards,
Leonard
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The chairs are great. I thought your customer service was excellent. If you would like a testimonial let me know! I will give you five stars!
Mark
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Everything has arrived.
As I mentioned I am allowed to hold wood & a saw but not at the same time.
My wife will tackle it this weekend so I am sure it will not dare to resist!!
Thank you for all your help & wonderful customer service. It is nice to find in these times of flog ‘em & forget ‘em.
You can be assured that as a satisfied customerI shall tell (I don’t do forums!) at least ten people how good you are.
Thank you again.
Kind regards
Mark
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I have just retired and have a bad back. My existing work station chair was past its sell by date. After researching the internet I chose the Ergohuman Plus. Even the my company’s offices chairs and there have been many do not compare to the comfort and support of this new chair. It is costly but there is truth in the saying you get what you pay for. The chair has a choice of adjustments to suit the individual person. The purchase process and delivery were excellent. The erection process was simple both hardcopy and electronic instructions easy to understand
John
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I wanted to confirm receipt of my new chair, it arrived surprising quickly on the afternoon of the 14th Feb.
It is very comfortable and supportive, much better than my old office chair. I am really happy with it.
Many thanks and kind regards,
Ken
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Thank you Ergohuman!
Received, set up and my wife is very happy 🙂
Kind regards
Jim
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I bought a chair Ergohuman, can only say was a great experience for me as a customer, they were diligently to provide me any info about the chair, they even send me a sample of the fabrics. They were friendly and really interested what was my needs, the delivery was fast and with no issues. Really please with the company I surely recommend, I will not hesitate to do business again. This review is independent and I do not get payed to say this or whatever. I am just satisfied with the company all I can say you will not regret . About the chair I have tested several chairs , and as my physical condition I need a good chair, only can say this one of the best, comfy lots of adjustments, you wont feel neck or lumbar pain, and it is a very sexy chair indeed.The arm rests are so good was really impressed by them good adjustment, overall it is a very well built chair easy to assemble, good materials, comfy lots of adjustments, great service and friendly,
Cheers
Paulo
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Chair arrive in time window as advised, now sitting in it, seems an excellent product, easy to put together. and easy to set up. Many thanks for your excellent service, and for keeping me informed on the progress of my order.
Regards
David
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I received the chair today and it’s great thank you! Just wanted to thank you for the awesome customer service and great product! I’ll be sure to recommend you to others.
Steven
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The comfort offered by the ergohuman chair may be beyond that achievable in any other chair on the market. From the mesh seating that offers breathability, to the carefully crafted neck and back support, it is truly excellent. Added to that are a range of easy-to-use adjustable features such as: the seat slides forwards and back, the armrests may be moved in a whole host of directions and the seat has a nice tilt function. All and all, a wonderful seat for those who spend a lot of time seated while working – especially if at a computer keyboard.
If there was one complaint I could make it would be in relation to the price. I would have liked to get a second seat for my wife but it was unfortunately outside of our price range.
Worth the money?
I would say a “yes” but only if you can afford one and I suspect that many private purchasers simply could not justify the dent in their wallet. Having said that, if you look at the potential to reduce or remove possible posture and muscular issues (that are inevitable in poorly designed chairs) over the lifetime of the chair (it comes with a 10 year guarantee), then it may well be money that is very well spent indeed.
Good work ergohuman designers! In case you are concerned that this review is too good to be true, it is not. I have not received any endorsement from ergohuman. I have used many (supposedly good) seats in my career, and this is way ahead of the rest.
Paul
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Best wishes,
Hello
Chair arrived OK and is installed. User very happy!
Many thanks for your help
Allan
The chairs are SUPERB quality. 95% assembled just had to slot last few pieces together. Fit together perfectly.
We ordered unusual colours and should have had a league time of many weeks (as they come from the states I believe) but they had the in stock and we received them the same week. Utterly delighted, will not use anyone else now (bad experiences with other suppliers).
Colette
Spending a lot of time in front of a computer means it is important to get your comfort right. This is a luxury however it is an essential luxury if your work means that you have to work for an extended period at your desk. The chair is great adjustable in every possible way and extremely well built, i really like the automatic lumber support. The service from Ergohuman.net was excellent. I received an actual email as oppose to a automated email with the order and the delivery was quick and reliable within a couple of days as promised. I rarely give a max score, but this product and the service with it deserves a high recommendation.
Jonathan
Many thanks for the update, I have had the box delivered to my office and just finished unpacking and bolting it together… then adjusting it. I must say it’s the most comfortable computer chair I have sat on to date, It took a few attempts to get everything set up right for me, but it feels supportive and it adjusts easily. Your recommendation to order the chair was spot on, if you have any other customers with M.E / CFS who needs a suitable chair for work etc. this model feels like it’s going to be very good. I have yet to work out the leg rest option but with lunch quickly approaching I will soon be able to give it a go.
Many Thanks fantastic service
Nigel
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I confirm that I have received the chair. It was nicely packed and everything is in order.
Thanks a lot for the great service!
Best
Filip
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Quick note of thanks. Great chairs and super service !!
Thanks for all of your help.
Clint
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I received the chair today. The difference between this and my old chair is like night and day, it just feels great!
Thanks,
Marko
I received the chair just in time last friday, thank you.
I had the week-end to mount it (very easy) and adjust it to my convenience.
I must say this is a very comfortable chair, with robust material and very good quality.
Really happy with my purchase, thank you very much.
Very best,
Théo
Thank you very much, you have been of great help!!
I am very impressed with your service, something you hardly find any more in todays market!!
Thanks again,
Harrie